Workshop Description
Develop the crucial management tools to help fully lead and motivate the team to higher productivity.
This workshop will equip the new supervisor with proven supervisory techniques that you can put into action immediately. The skills supervisors use to plan, organize, communicate and monitor will become part of the toolkit to effectively manage everyday interactions with greater ease. He will learn to leverage both his hard skills and his people skills to meet his new challenges with increased confidence, respect and power.
The Benefits: the new supervisor will:
- Understand the management skills needed to succeed in a rapidly changing environment
- Learn to plan, organize, communicate and monitor
- Apply the most appropriate supervisory style to each individual and situation
- Understand his legal responsibilities
- Learn management skills to help him give constructive criticism
- Maximize productivity by leveraging diversity and individual differences
- Learn techniques to help him cope with difficult employees
- Use delegation for effective employee development, time management and motivation
- Increase job satisfaction and work output through coaching
Learning Objective
Embracing the New Role and Expectations
- What his boss, employees, peers and senior management expect from him in his supervisory role
- Four basic management functions: planning, organizing, communicating, monitoring
Managing a Diverse Workforce
- Diversity issues and how they affect him, his work unit and his company
- Understand key laws and legal terms relevant to his supervisory position
Filling the Communication Skills Toolbox
- Advantages and disadvantages of one-way and two-way communication and when to use each
- Capitalize on the benefits of email
- Demonstrate paraphrasing to check for content understanding
- Experience the impact of nonverbal communication
- How to ask questions that get the answers he really needs
Coaching for High Quality Performance
- How to give and receive criticism constructively
- Learn to minimize defensiveness in own self and others
- Demonstrate a five-step coaching discussion model
Creating a Motivating Environment
- Establish the essentials of a motivating environment
- Demonstrate rules for reinforcing productive behavior
Taking Delegation, Performance and Team Development to the Next Level of Excellence
- Use delegation as a motivational tool
- Develop a strategy for solving a current employee motivational problem
Managing Performance Appraisals
- Understand the company’s appraisal system
- Record keeping and compliance issues
- Write a performance appraisal document
- Conduct an effective performance appraisal meeting
Managing Time Effectively
- Key principles of effective time management
- Share time management best practices
- Five stages of managing meetings
Planning for Continuing Growth
- Select and prioritize his own next steps
- Develop an action plan for continuing professional development
Who Should Attend?
New supervisors with fewer than five years of supervisory experience and process and production supervisors who want the benefit of basic management skills training.
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Field Sales Supervisor Workshop Day 1
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Field Sales Supervisor Workshop Day 2