Webinar Description
We all earned to talk, but did we all learn to effectively communicate? Effective communication is key to having good relations on both personal and professional levels. This webinar provides the guiding essentials for positive and effective communication. You learn to acquire the necessary skills to influence and persuade. Furthermore, you will learn few communication tricks to get what you want. You can always disagree without being disagreeable. This is when exposure to, and practice of positive communication tools become handy.
Learning Objectives
- Briefing on how we communicate (Verbal and para-verbal)
- The powerful effects of tone of voice and body language (The Mehrabian study)
- Guidelines to effective communication include: establishing rapport, active listening, maintaining eye-contact, addressing by name, asking questions, and empathizing
- The power of psycholinguistics: how using positive language can make all the difference (exaggerations vs. softners)
- How to say the pleasant “No”
- Sandwiching negative feedback
- When giving feedback, give feed forward
- Using the “agreement frame” to disagree
- Compliance techniques to get what you want
Who should attend?
This webinar suites executives and employees of all organizational levels; as well as any individual interested in self-development.
Prerequisites
None
Duration
Number of sessions: 1
The session will be for 2 hours including 10 - 15 min for questions and answers