Workshop Description
Effective verbal and written communications skills are essential for medical representatives. Day to-day tasks such as coordinating with others, solving problems, dealing with stakeholders (doctors, pharmacists…) and informing them of procedures all require effective communication.
This module enables participants to communicate with precision and clarity in a concise and interesting manner. It will help participants build strong professional relationships at work, through which they can influence others to take the right actions.
The module will provide specific tools to use, so that participants can apply the principles they learn to their work and life.
Learning Objective
The delegates will be better able to:
- Influence others
- Earn the goodwill of others
- Convince customers
- Increase adherence to policies through communication
- Build better professional relationships
- Present information more effectively
- Speak and write with clarity & precision
- Be brief and to the point in their communication
- Avoid sending documents with errors
- Produce attractive documents
- Write more effective emails
- Answer and make calls effectively & with professionalism
Who should attend?
Different levels of employees in organizations, people in direct contact with customers, managers and or/their subordinates, customer service employees and sales people